TERMS & CONDITIONS FOR PRODUCT EXCHANGE:
Please read carefully:
1. Before receving your products:
The customer has the right to deny receiving the products if the salesman / delivery man delivers the wrong products, or the wrong number of products, or in case the product is:
2. After receiving the products:
- Customers are required to provide us a receipt related to the product that they would like to exchange, either because the customer changes mind or because of the product's quality.
- Customers are only allowed to RETURN our products if the problem is caused by the product's quality, or because the exchange product is finished, not because the customer changes mind.
- When exchanging products, customers are allowed to:
+ Exchange for a similar product
+ Exchange for another product of similar value
+ Exchange for a higher-priced product and pay the difference
+ Exchange for a lower-priced product and get back the difference
- Conditions applied when exchanging products, including the product must still be:
+ Intact with Hifood tags, price tags, plastic cover, styrofoam tray.
+ Intact Quality: Doesn't smell, doesn't change color, safe and edible, doesn't change shape.
- Exchange / Return Duration Applied: 12 HOURS since the moment the receipt has been printed out.
- In Vietnamse: +84 902 288 015
- In English: +84 965 561 644
EMAIL (English-Language Contact Person Available):
- No. 55B Hang Bai St. Shop: firstname.lastname@example.org (Mrs Thanh)
- No. 35 Tran Duy Hung St. Shop: email@example.com (Ms Linh)